Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at info@lunimore.com with your order number and the reason for your return. Our support team will review your request and guide you through the next steps. Items sent back without first contacting us will not be accepted.

You can always contact us for any return question at info@lunimore.com.

Wrong size

If the size you ordered does not fit, we will send you a replacement item in the correct size at no extra cost. You do not need to return the original item, you are welcome to keep it. This free replacement is limited to one per order. Simply contact us at info@lunimore.com with your order number and the size you need, and we will arrange for a free replacement to be sent to you.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In such cases, we will cover any return shipping costs where applicable.

Return Shipping Costs

If you wish to return an item for reasons other than damage, defect, or incorrect shipment, return shipping costs are the responsibility of the customer. Original delivery charges are non-refundable. Our support team will provide you with the appropriate return instructions once your request has been approved.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

If you would like a different size, colour, or item, please contact our support team and we will be happy to assist with available options. If your exchange is due to a sizing issue, see "Wrong size" above for our free replacement option instead.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

Once a returned item has been received and reviewed, we will notify you whether your refund has been approved. If approved, you'll be refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

In certain situations, partial refunds may apply. Any such cases will be clearly communicated and agreed upon with you in advance.

If more than 15 business days have passed since we approved your return, please contact us at info@lunimore.com.

Contact Information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

E-mail address: info@lunimore.com
Phone number: +447878677643
Contact form: Contact page

We aim to respond to your inquiries within 24 hours during our opening hours.

Store name: Lunimore
Company name: Sauvour
Company number: 81643063

Company Address: Van Goorstraat 90, 6512 EE Nijmegen, The Netherlands
Warehouse Address: 8 Binswood Ave, Headington, Oxford OX3 8NZ, United Kingdom

Customer Service Available Hours

Operating Hours (Monday to Friday):
09:00 AM to 17:00 PM (GMT) London
Saturday and Sunday:
Closed